Frequently Asked Questions

1. What materials are your products made of?
We use solid natural wood for all our play kitchens and accessories. It’s sturdy, beautiful, and built to last through years of make-believe and memories.

2. Are the paints and finishes safe for children?
Yes — always. We only use water-based, non-toxic finishes that are safe for little ones. There’s no strong smell, just the comfort of knowing your child is playing with something thoughtfully made.

3. How do I clean or care for the wooden playsets?
A soft, damp cloth is usually all it takes. We recommend avoiding harsh cleaners so the wood can age beautifully and safely over time. 

4. Are the toys suitable for all ages?
Our playsets are best enjoyed by toddlers and up — especially little ones who are ready for open-ended play. We always suggest parental supervision for younger children.

5. How long does delivery take?
If you're within Metro Manila, we offer same-day delivery through Lalamove. For provincial areas, shipping usually takes 1–3 working days via JRS Express.

6. Do you offer same-day delivery?
Yes! If you're nearby, we can arrange same-day delivery via Lalamove. We're based in Quezon City. Once your order is confirmed, you're free to book a courier. (Shipping cost will be care of the buyer.)

7. What should I do if I receive a damaged or incomplete item?
Oh no! If anything arrives broken or missing, please don’t worry — we’ll have it replaced right away, no hassle at all. Just send us a message and we’ll take care of it.

8. Do you accept returns or exchanges?
To keep everything clean and safe for our little ones, we don’t accept returns. But if there’s ever a defect or issue, we’ll happily exchange it. We want you to love what you receive.

9. Can I pre-order if an item is sold out?
Yes! Just send us an email about the item you’re eyeing, and we’ll help you place a pre-order if it's coming back soon.

10. How can I reach you if I have more questions?
You can email us at shopkinderlin@gmail.com anytime. We do our best to respond within 24 hours — usually even sooner.